Privacy Policy

1. Introduction

hmm ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your email address and a securely hashed password. We never store passwords in plain text.
• Transcripts: Text and conversations you submit for translation. These are processed in real-time and are not stored after translation is complete.
• Detected Terms: Technical terms automatically identified from your transcripts are stored to improve future translations and build your personalized glossary.
• Payment Information: If you subscribe to a paid plan, our payment processor (Stripe) collects billing information. We do not store credit card numbers.
• Communications: When you contact us for support or feedback, we collect the information you provide.

2.2 Information Collected Automatically

• Usage Data: Translation count, feature usage, and interactions with the Service.
• Device Information: Browser type, operating system, device type, and unique device identifiers.
• Log Data: IP address, access times, referring URLs, and other standard log information.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your translations by sending transcripts to OpenAI for AI-powered analysis
• Extract and store technical terms to build your personalized glossary
• Create and manage your account
• Process payments and send billing communications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

Important: We do not store your raw transcripts after translation. Transcripts are sent to OpenAI for processing and discarded once the translation is complete.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• OpenAI: Processes your transcripts to generate translations. Your transcript content is sent to OpenAI's API. See OpenAI's Privacy Policy.
• Stripe: Handles payment processing for subscriptions. See Stripe's Privacy Policy.
• Supabase: Hosts our database and authentication services. See Supabase's Privacy Policy.
• Vercel: Hosts our application infrastructure.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers

In connection with any merger, acquisition, or sale of company assets, your information may be transferred as a business asset.

4.4 With Your Consent

We may share information with your consent or at your direction.

We do not sell your personal information to third parties.

5. Data Retention

• Transcripts: Not stored after processing. Transcripts are sent to OpenAI, translated, and immediately discarded. We do not retain copies of your original transcripts.
• Detected Terms: Stored until you delete your account or manually remove them from your glossary.
• Account Information: Retained until you delete your account.
• Usage Data: Translation counts and feature usage retained for your account dashboard and billing purposes.

After account deletion, all your data (including detected terms and usage history) is permanently deleted. We may retain certain anonymized, aggregated data for analytics purposes.

6. Your Rights and Choices

6.1 Account Information

You can update, correct, or delete your account information at any time by logging into your account settings or contacting us.

6.2 Data Export

You can request a copy of your data, including your detected terms and account information, by contacting us at contact@tryhmm.com.

6.3 Data Deletion

You can request deletion of your account and all associated data. This will permanently remove your detected terms, usage history, and account information.

6.4 Term Detection

You can manage your detected terms in your account settings. You can dismiss individual terms or clear your entire glossary at any time.

6.5 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies.

6.6 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in those messages.

6.7 California Residents (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose
• Request deletion of your personal information
• Opt out of the sale of personal information (note: we do not sell personal information)
• Non-discrimination for exercising your privacy rights

6.8 European Users (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Data portability
• Lodge a complaint with a supervisory authority

7. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the Service to function properly (authentication, security).
• Analytics Cookies: Help us understand how visitors interact with our Service.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Regular security assessments
• Access controls and authentication
• Secure development practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses to protect your information.

10. Children's Privacy

Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Email: contact@tryhmm.com